Agartala, Aug 23, 2021, By Our Correspondent
Tripura State Electricity Corporation Limited (TSECL) in its efforts to modernize its services and to make them consumers centric inaugurated Integrated Revenue Management System for its 39 rural Electrical Sub-divisions along with launching of Bidyut Bandhu Mobile App & TSECL Officers Mobile App and a new version of the Official website of TSECL (https://www.tsecl.in). These were inaugurated by Deputy Chief Minister who also holds the power portfolio Jishnu Dev Varma in presence of Kiran Gitte, Secretary (Power), and M. S. Kele, MD, TSECL at Bidyut Bhavan,
Now the consumer can view his Electricity Connection details like Load, Deposit, Tariff, etc. besides view and download his Electricity Bills, Make Payment of the Electricity Bill online through various modes, Lodge Complaint, Get Power Supply Alerts, Register for New Connection, View and Track the application status, Apply for Load Change, Name Change, Tariff Change, Disconnection, Reconnection, etc. and Group consumer’s accounts if the consumer has more than one connection. This system will also help the consumers to make Payment at their doorstep to the TSECL personnel (Spot Collection).
“ Revenue management is very important to provide quality services to the consumers. Bidyut Bandhu Mobile App and TSECL Officers Mobile App along with the new version of Official website of TSECL will help the process to a great extent” said the minister.
A corporation press statement said, TSECL’s Revenue Management System Studio is a control and command center for the Corporation which will be used for monitoring and analysis purpose to deliver better services to its consumers. It is a cloud based Utility Operations and Revenue Management System. The robust platform leverages the mobility and cloud to give all the stakeholders of the utility a complete solution comprising of Operations, Automated Spot Billing, Payment Collection Systems, Revenue Management, Consumer engagement, Smart Metering needs, Command Control Center and Mobile based Monitoring and Analytics as a unified system giving an edge to reduce the losses, and improve consumer satisfaction. This new technology will replace the existing Energy Billing System (EBS) that were doing in collaboration with National Informatics Center (NIC) and in future, it will also replace the SAP billing system to bring the entire billing system of TSECL under the same canopy.
Bidyut Bandhu Mobile App and TSECL Officers Mobile App along with the new version of Official website of TSECL will literally bring the Electricity Office to the Hands and House of the Consumers’.
Transparent and automated billing will eradicate the consumers’ grievances. This system will also be beneficial to the DISCOM being a Proven and Reliable Solution. The new version of the Official website of TSECL is a more consumer friendly interface with responsive design having up to date data. It is more secure, faster and easy to navigate consisting of modern technology.