CM Dr. Manik Saha emphasized the crucial role of helpline services and digital grievance redressal in enhancing governance during a high-level review meeting. He called for greater public awareness and inter-departmental coordination to ensure prompt service delivery and citizen satisfaction through portals like CM Helpline 1905.
In a step towards strengthening public service delivery, Chief Minister Dr. Manik Saha chaired a high-level review meeting on Thursday to assess and enhance the functioning of various government helpline services. The meeting, held at the Secretariat’s Conference Hall, brought together top officials from departments such as Home, Health, Disaster Management, and the CM’s Office. The agenda was focused on reinforcing grievance redressal systems through modern technology and public engagement.
Empowering Governance with Technology
“Modern technology plays a crucial role in making administration accessible to all sections of society,” said the Chief Minister during the meeting. He emphasized that web portals and digital platforms have made grievance redressal faster and more efficient, bringing the government closer to the people it serves.
In particular, the Chief Minister highlighted the importance of the ‘CM Helpline Number – 1905’, describing it as a vital bridge between citizens and the government, especially in emergencies. This dedicated helpline, which has already earned accolades from the Prime Minister’s Office for its effective operations, has been instrumental in resolving numerous public grievances.
Strengthening Public Awareness and Coordination
Dr. Saha stressed that while the CM Helpline is operational and well-received, public awareness remains a key factor. He suggested launching awareness campaigns in schools, colleges, and public outreach camps to ensure that every citizen is informed about how and when to access these services.
The Chief Minister also urged all government departments to work in coordination, prioritizing the timely resolution of complaints and proactive communication with the public. “We need to make sure that every voice is heard and responded to promptly,” he stated.
Comprehensive Review of State Helplines
The meeting saw in-depth presentations from various departments on their respective helpline services. Secretary of the Good Governance Department, Kiran Gitte, presented a detailed visual report showcasing the effectiveness of the CM Helpline 1905. The report highlighted the operational workflow, response time, and categories of complaints handled through the platform.
Director General of Police Anurag elaborated on five specialized helplines run by the Home Department. These include emergency response numbers, women’s safety helplines, and support lines for domestic violence victims. Each service is tailored to provide immediate assistance while maintaining confidentiality and efficiency.
Furthermore, the meeting covered the scope and effectiveness of ambulance services, the Disaster Management Department’s online support mechanisms, the national Childline service, and helpline services for senior citizens. These systems collectively form a robust emergency and support network for the people of Tripura.
Chief Secretary’s Observations
Chief Secretary J.K. Sinha highlighted the critical role of helpline numbers during crises such as natural disasters or public health emergencies. He acknowledged that the Chief Minister’s helpline has significantly boosted public trust in the administration. He also pointed out the need for regular monitoring and evaluation of all helpline services to maintain their effectiveness and relevance.
Moving Towards People-Centric Governance
Dr. Saha’s proactive leadership and the state government’s commitment to good governance were evident throughout the session. The review meeting marks a continuing effort to use digital tools and multi-departmental coordination to make governance more responsive and inclusive.
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As the state continues to empower its digital infrastructure, citizen-centric initiatives like the CM Helpline and department-specific grievance redressal mechanisms are becoming cornerstones of a modern, transparent, and effective administrative system. The focus now remains on continuous improvement, greater awareness, and swift response to the needs of the public.
