As protests and complaints against the TSECL continued across the state for its total failure in extending power supply even several days after the Cyclone Remal, the Tripura Electricity Regulatory Commission (TERC) has taken up the cudgel and directed the corporation to ensure expected service to the power consumers and be more responsive and ‘reliable’.
The TERC has issued a directive to the Managing Director of the TSECL on Friday under Section 23 of the Electricity Act, 2003 “after numerous complaints from consumers about unanswered calls and constantly engaged lines at TSECL’s helpline”.
In the directive the commission has pointed out the critical need for TSECL to ensure smooth and steady power supply to the consumers.
“To address the growing concern, TSECL has been instructed to implement a call-back facility immediately. This facility will allow consumers to receive timely responses to their complaints and feedback, particularly concerning power supply issues which often intensify during monsoon period”, said a statement issued by the TERC on Friday.
The directive underscored the importance of these measures in maintaining consumer trust and ensuring an effective complaint redressal system
This development marks a significant step towards improving the reliability and responsiveness of power supply services in Tripura, ensuring that consumer complaints are addressed promptly and efficiently, the statement added.
