NCH Facilitates ₹2.72 Crore in Refunds, Addresses 7,256 Grievances Across 27 Sectors in July 2025

The National Consumer Helpline (NCH) successfully facilitated refunds amounting to ₹2.72 crore in July 2025, addressing 7,256 consumer grievances across 27 sectors. NCH acts as a unified platform bringing together consumers, government agencies, private sector companies, and regulatory bodies.
 
The e-commerce sector recorded the highest volume of refund-related grievances with 3,594 cases, resulting in refunds worth ₹1.34 crore. This was followed by the Travel & Tourism sector, which accounted for refunds of ₹31 lakh.
 
In line with its mandate to safeguard consumer rights and promote fair trade practices, the Department of Consumer Affairs, Government of India, monitors grievance data received through the NCH. In addition, the Department also identifies companies with a high volume of complaints that are not yet part of the convergence programme for further engagement. To ensure greater accountability, NCH systematically forwards grievances to convergence partners as they are received, with companies expected to prioritise timely redressal.