Frequent power cuts across Agartala have raised concerns over TSECL’s maintenance system, with prolonged outages affecting residents and students during examinations. Consumers are questioning preventive maintenance, grievance redressal through the 1912 helpline, timely restoration and accountability for recurring electricity disruptions.
Frequent and prolonged power cuts across Agartala have become a growing concern for consumers, with residents questioning the maintenance of the electricity distribution system and the effectiveness of the Tripura State Electricity Corporation Limited (TSECL) grievance-redressal mechanism.
Consumers in several parts of the city have reportedly been facing recurring electricity disruptions caused by technical issues and alleged inadequate maintenance. The repeated outages have added to public dissatisfaction at a time when concerns over electricity bills continue to remain an issue among consumers.
Several areas under the Dukli feeder remained without electricity for nearly seven hours on Sunday, with the outage beginning at around 6:00 am. The prolonged disruption affected routine household activities and caused difficulties for residents who depend on uninterrupted power for essential work.
The outage has also raised particular concern as half-yearly examinations are currently underway in schools. Students preparing for examinations were forced to manage their studies amid prolonged power disruption. Families said such outages create additional difficulties for students, particularly when electricity remains unavailable for several hours.
Residents said the problem is not confined to a single day’s disruption. According to consumers, frequent power cuts have become a recurring problem in several parts of Agartala, raising questions about preventive maintenance of feeders, transformers and other components of the power distribution infrastructure.
The repeated disruptions have also brought renewed attention to TSECL’s complaint and grievance-redressal system. Consumers have raised concerns over the functioning of the 1912 electricity helpline, alleging that complaints are not always addressed promptly or that adequate information is not provided regarding the cause of outages and the expected time of restoration.
For residents facing prolonged power cuts, the absence of timely information has become an additional source of frustration. Consumers said that while technical faults may occur, a more effective response system could help reduce the inconvenience caused by prolonged disruptions.
Residents have urged TSECL to identify technical problems that repeatedly affect particular feeders and strengthen preventive maintenance across the distribution network. They have also called for improved field-level response so that faults can be identified and repaired without unnecessary delays.
Consumers further stressed that complaints registered through the 1912 helpline should be properly recorded, followed up and communicated to affected residents. According to them, timely updates regarding restoration would provide greater clarity during prolonged outages.
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With electricity considered an essential public service, residents are now seeking greater accountability and a more permanent solution to recurring power disruptions. They have urged the concerned authorities to focus not only on restoring supply after faults occur but also on preventing repeated outages through regular maintenance and infrastructure improvements.
The recurring power cuts, particularly during school examination periods, have therefore intensified calls from consumers for reliable electricity supply, stronger preventive maintenance and a more responsive grievance-redressal mechanism from TSECL.
