The Centre has facilitated 1.56 crore rupees in refunds to students from coaching centres, providing relief to aspirants and students. The Department of Consumer Affairs successfully facilitated these refunds for over 600 students. These students, enrolled in coaching centres for civil services, engineering courses, and other programs, were previously denied refunds despite following the terms and conditions set by the coaching institutes.
The relief was made possible through grievances filed by the students via the National Consumer Helpline, which facilitated a streamlined process for dispute resolution. Consumer Affairs, Food and Public Distribution Ministry said the swift action by the department has helped students receive compensation for unfulfilled services, late classes, or cancelled courses, ensuring they do not bear the financial burden of unfair business practices.
The Department of Consumer Affairs has instructed all coaching centres to adopt a student-centric approach, mandating clear, transparent refund policies to protect students’ financial interests. The department has also made it clear that the unjust practice of denying legitimate refund claims will no longer be tolerated, urging educational institutions to uphold consumer rights.
