The Government has said that the National Consumer Helpline (NCH) administered by the Department of Consumer Affairs has emerged as a single point of access to consumers across the country for their grievance redressal at a pre-litigation stage. In a written reply in Lok Sabha today, Minister of State for Consumer Affairs, Food and Public Distribution B L Verma said that consumers can register their grievances from all over the country in 17 languages through a toll-free number 1915.
The Minister also said that 1,853 companies, who have voluntarily partnered with NCH, as part of the ‘Convergence’ programme directly respond to these grievances according to their redressal process and revert by providing a feedback to the complainant on the portal. Mr Verma also informed that NCH has successfully facilitated refunds amounting to over 91 crore rupees (including over 63 Crore rupees with regard to the grievances pertaining to e-commerce sector) to consumers between 25th April 2025 and 30th June 2026 by effectively addressing over 1,47,000 consumer grievances related to refund claims at the pre-litigation stage.
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