The National Highways Authority of India (NHAI) refuted the claims regarding the change of FASTag rules declining transactions, as reported by some media publications.
NHAI, in a statement, said that the circular released by the National Payments Corporation of India on 28th January has no impact on the FASTag customer experience. It was issued to facilitate the resolution of disputes between the Acquirer Bank and the Issuer Bank on FASTag status while the vehicle crosses toll plazas. It also stated that the circular aims to ensure that FASTag transactions are processed within a reasonable time of the vehicle passing a toll plaza so that customers are not harassed by delayed transactions.
Some media outlets reported that NHAI rolled out a new FASTag rule declining transactions on FASTags that are inactive for more than 60 minutes prior to read time and up to 10 minutes after read time.
